The ability to reduce the number of chargebacks is crucial for high-risk merchants, and Maxpay offers our clients the Visa Merchant Purchase Inquiry (VMPI) solution to prevent fraud, unrecognized purchases and unnecessary disputes. Start using a full coverage alert service for merchants from Maxpay for only €14/alert
Get access to a global data-sharing network with a transparent dispute discussion between customer and issuer;
Prevent chargebacks with real-time dispute notifications, to present essential data to prove the dispute is not necessary;
Prevent friendly fraud thanks to a risk assessment platform, that detects it before the chargeback occurs;
Improve customer experience by learning buyers' behavior and reasoning for disputes;
A cardholder contacts the issuer bank to dispute a transaction and the latter identifies said transaction using Visa Resolve Online (VROL).
Visa sends a merchant a message with data elements to identify the transaction, which is under the risk of a chargeback.
The merchant responds to the message in near-real-time by sending crucial data about the transaction to prove its validity.
The information is redirected to the issuer, which shares it with a cardholder. Thus, a dispute will be prevented if a customer recognizes the transaction or admits their mistake.
With Maxpay, you can get the service and pay 14 euros per alert, which is twice cheaper than with other companies. Not to mention that we also offer Covery anti-fraud solutions to minimize chargebacks and fraudulent transactions.
Feel free to contact us at firstname.lastname@example.org if you have further questions regarding Maxpay’s chargeback prevention solutions or other services