Maxpay has partnered with Ethoca for an Alert Service — an effective solution for avoiding chargebacks and fraudulent transactions. Available to Maxpay’s clients through Covery anti-fraud platform, Ethoca Alerts is a great tool to protect the merchants’ money and reputation.
Using Ethoca Alerts, merchants can:
Get warned that the chargeback is going to occur the same day the cardholder notifies the issuer bank, not weeks after it happens;
React to chargeback threat in real-time, preventing cardholder from initiating the transaction dispute;
Prevent your chargeback threshold from being flooded, no more costly fees caused by disputes;
Improve customer experience by timely offering a refund, making a cardholder reconsider the dispute;
A customer calls their bank to notify it that they are going to request a chargeback from a merchant.
If the issuing bank, is a part of Ethoca’s global network, it sends cardholder confirmed fraud and customer dispute transactions to Ethoca in near-real-time.
Ethoca then sends an alert to the merchant right away, not weeks after the chargeback was requested.
The merchant gets the alert in a timely manner and now can refund the customer before the dispute occurs, as well as stop products from shipping.
Feel free to contact us at firstname.lastname@example.org if you have further questions regarding Maxpay’s chargeback prevention solutions or other services